Terms & Conditions


This website is operated by Luxe Volition. Throughout the site, the terms “we”, “us” and “our” refer to Luxe Volition. Luxe Volition offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms & conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all of the terms & conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Section 1 – Online Store Terms

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

By completing the checkout process, you are liable to pay any customs and taxes owed on the arrival of your order from Luxe Volition to your local government. More information can be found about international shipping here.


Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Section 5 – Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


Section 6 – Copyright Notice

All files, images, videos and information contained on www.luxevolition.com are copyrighted by Luxe Volition, and may not be duplicated, copied, modified or adapted, in any way without our written permission. Our Website may contain our service marks or trademarks, in the form of words, graphics, and logos.

Our images and videos must not be used for commercial or public use without consent. All original photographs and videos on this site from campaign and e-commerce shoots are copyrighted and we will vigorously pursue unauthorised use of our copyrighted materials.

If you need to contact us with relation to the copyrighted material on our website, please e-mail us on info@luxevolition.com.


Section 7 – Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


Section 8 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Section 9 – Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Section 10 – User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Section 11 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Section 12 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Section 13 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Section 14 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Luxe Volition, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Section 15 – Indemnification

You agree to indemnify, defend and hold harmless Luxe Volition and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Section 16 – Severability

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.


Section 17 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Section 18 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Section 19 – Governing Law

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Luxe Volition, PO Box 686, Macclesfield, Cheshire, SK10 9PW, United Kingdom.


Section 20 – Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom.
  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: United Kingdom.
  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.


Section 21 – E-Gift Cards

You can purchase E-Gift Cards via our Online Store at www.luxevolition.com. These gift cards are only available to UK Customers. 

E-Gift cards can be purchased and activated for a minimum denomination of £10 and a maximum value of £100.

When your payment has cleared for your purchase of your E-Gift Card, your gift card will be delivered to the email address you nominate for delivery when completing your purchase. The email address you nominate for delivery at the checkout should be your own email address, or the recipient that you have nominated to receive the E-Gift Card. Your E-Gift Card will not be delivered until the payment has been made for the full purchase amount of the denomination chosen for the E-Gift Card.

Luxe Volition does not accept any responsibility for any losses resulting from any E-Gift Cards being delivered to an incorrect e-mail address due to errors made by the purchaser at the checkout. We therefore ask that you take extra care in checking your details when entering your information at the checkout.

The E-Gift Card can only be used to make purchases on www.luxevolition.com.

Your E-Gift Card is valid for 12-months from the day of activation, when the E-Gift Card is delivered to the recipient. The E-Gift Card cannot be redeemed once it has been used or expired.

If the recipient who has been nominated to receive and use the E-Gift Card has purchased items with an E-Gift Card, you are still entitled to refund the items according to our Returns Policy. Refunds will then be added to the remaining balance on the E-Gift Card for any purchase amount originally taken from the E-Gift Card, or refunded to other methods of payment used alongside the E-Gift Card.

Luxe Volition are not responsible if an E-Gift Card is corrupted, deleted or used without permission from the purchaser. We reserve the right to refuse E-Gift Cards, which we deem to have been duplicated or affected by fraudulent activity. 

We also cannot be held responsible if an E-Gift Card is not delivered to a recipient due to factors, which we cannot control, such as spam filters, firewalls, capacity of mailbox, etc.

The purchaser of the E-Gift Card has the right to cancel an E-Gift Card within 14-working days of it being received by the recipient e-mail address, providing it has not be used. Please write a formal written notice of your intention to cancel by contacting our Customer Service desk at sales@luxevolition.com. We will refund the amount of your E-Gift Card to the original payment method used to purchase the E-Gift Card within 30-working days of our Customer Service desk receiving your formal written notice of cancellation.

E-Gift Cards and the balance on the E-Gift Card cannot be returned or refunded in whole or in part, except in accordance to your legal statutory rights. E-Gift Cards cannot be exchanged for cash or transferred for any value by you or anyone else, other than for purchasing items on www.luxevolition.com.

We reserve the right to cancel your E-Gift Card purchase and refund any monies owed to you, if we discover any pricing or errors associated with your order prior to dispatch. We endeavour to contact you at our earliest opportunity, should these circumstances arise, to give you the opportunity to place a new order for an E-Gift Card. Your refund will be processed to your method of payment within 14-working days.

We also reserve the rights to terminate your purchase for your E-Gift Card if we believe that you have breached any of our Terms & Conditions, or if we suspect any fraudulent activity. If we terminate your order, we will refund any money owed to you within 14-working days, unless there are any costs incurred to us as a consequence of your breach of our Terms & Conditions.

If you have any further questions about your E-Gift Card, please contact our Sales Team at sales@luxevolition.com


Section 22 – International Shipping

The United Kingdom has left the European Union, as a result of Brexit. This means that trading rules have now changed between the United Kingdom and Europe.

For our European customers, please be aware that you may be liable to pay tax and customs on your order, as a result of the post-Brexit transition. We ask that you please contact your local customs offices to seek advice if you are worried about any costs incurred to you. Unfortunately, we cannot advise any further regarding this, as every country has unique and varying tax and customs rates. There may also be additional delays with customs clearance in Europe, due to Brexit, which are out of our control.

We cannot refund any customs and taxes incurred once the parcel has been received. By confirming our terms & conditions at the checkout, you will be agreeing that you have read that any customs and taxes are liable to be paid by the customer, once the parcel has reached the destination country.

For any other international deliveries orders outside of the UK, please note that you will be liable to cover the cost of ingoing customs or taxes incurred when we ship to your destination. You can check this with your local customs office for more information.

Please do not refuse the delivery. Unfortunately, any refused deliveries will incur the cost of the original delivery plus the cost of the return. Any refund made to your account will be minus the total delivery cost and the return cost of the parcel, if the parcel is refused.

Any parcels which are undelivered and therefore returned to us will have have a refund issued, minus the total delivery cost. If you wish for us to re-deliver the item, you must place an order again through our website.

We are always transparent with our customers when it comes to issues like customs and taxes. But, unfortunately due to Brexit, we have no control over the additional costs that may be incurred for shipping outside of the United Kingdom. Please factor these costs when ordering from our website, as the higher the basket value, the higher the customs and taxes incurred. These additional costs are out of our control and are down to the rules of your local customs office.

We always fill out of customs forms as accurately as possible, but human error can occur. If you believe you have been overcharged, please contact your local customs office for advice.

We always try our best to deliver your parcels to you on time at Luxe Volition. However, we cannot be held responsible for any delays that are caused by customs clearance at the destination country.

Delivery time begins from the moment your order is dispatched from our premises. Your order will be processed within a 24-48 hour period between Monday to Friday. We always endeavour to get your order shipped out as soon as possible, but as we are a small team, we may take slightly longer during sale periods, public holidays and Bank Holidays.


Section 23 – Changes to Terms and Conditions

You can review the most current version of the Terms & Conditions at any time at this page.