Thank you for shopping at Luxe Volition. We always try our best to ensure that you love your purchase(s). However, if you are not fully satisfied with your item(s) you have received, you may return the item(s) to us within 14-working days after receiving your purchase. For item(s) returned outside of the 14-working days, we reserve the right to refuse the refund and send the item(s) back to you.
The items must be in a resalable, unused condition and with the original tags attached. We reserve the right to refuse a refund on item(s), which have been worn, washed, contain an odour and are not in the original condition. We may deduct up to 20% of the original retail price if the item(s) are not in a fully resalable condition or return the item(s) back to you. There are also exclusions stated below, which cannot be returned.
- Clearance items are FINAL SALE and are not eligible for return or exchange.*
- We cannot accept returns for makeup, normal jewellery, pierced jewellery, tights and headbands for hygiene reasons.
- Swimwear and underwear garments must have the hygiene seal intact, or else they cannot be returned due to health & safety.
- Items must not have their tags removed.
- Items must be in a saleable condition and must not be worn, washed, damaged in any way or contain any odours.
- Items must not be contaminated with pet hairs for health and safety reasons.
- Shoes must only be worn indoors and show no signs of wear.
- Gift cards purchased through our website.
- Products that are purchased at our pop-up events or through our online marketplaces (e.g. eBay).
*If the item is damaged or defective, exclusions may apply.
HOW TO RETURN
Please place your item(s) back in their original packaging with your completed Returns Slip and click HERE to generate a Returns Label with Royal Mail. Please attach the Returns Label to the outside of your parcel and take it to your local Post Office.
If you use our return label, a flat rate of £3.99 will be deducted from your refund, as a handling charge per order. Please ensure that you print out and fill in the Returns Form, so that we can trace where the return has come from. We are not liable if your parcel goes missing. We are no longer printing out returns forms to include with orders in a bid to go paperless.
Please return your order to:
Luxe Volition, Unit 121247, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
All returns will be dealt with within 14-working days of receiving your parcel. Please retain your proof of postage until we have refunded your items. When your parcel has been refunded to the original card used to make the payment, we will send you an e-mail confirmation for your own records. Please check your junk and spam boxes if you do not receive this e-mail confirmation.
HOW DO I GET A RETURNS LABEL
Please click HERE to generate a label with Royal Mail. A flat rate of £3.99 will be deducted from your refund, as a handling charge per order.
USING ANOTHER COURIER SERVICE
If you decide to use another courier of your choice, we highly recommend that you use a recorded and insured service, which can be tracked and offers proof of postage. We cannot be held responsible for any parcels going missing, stolen or damaged in transit. Please note, we cannot reimburse the cost of using another courier service. If you are using another courier service, it is highly advised to email us at firstname.lastname@example.org with your returns information, so we can trace your parcel.
Click Here For Download Link: Luxe Volition Returns Form
Please ensure that you fill in your name, order date and order number on your Returns Form.
RIGHT TO CANCEL
We understand that you may have changed your mind about purchasing something from us.
However, orders that have been dispatched cannot be amended or cancelled. If the order has not been processed and dispatched yet, please contact our customer service with your order number as soon as possible at email@example.com and we can resolve the issue quickly. We politely ask that you always ensure that your order details are correct when you place your order to avoid any delay in shipping your order.
For orders that have been dispatched, we recommend that you refuse the delivery and the items will be returned to us, where we can refund your order. If services, such as Special Delivery have been applied to the delivery, a Standard Delivery charge will apply.
You have the right to cancel within 14-working days of placing your order, if you change your mind. We can offer a refund and we ask that you return the item(s) unused and with the tags still attached. Please ensure that you use a trackable and insured service, as we are not liable for parcels, which are damaged or lost in transit.
If items are returned to us outside of this timeframe, we reserve the right to refuse the refund.
We are under no obligation to provide a refund until we receive the item(s) that have been returned to us, unless you can provide evidence, such as proof of postage. We highly recommend that you use a fully traceable and insured service, e.g. Tracked, Signed For, Special Delivery and that you retain your proof of postage until we confirm that we have received your item(s).
Clearance items are FINAL SALE and are not eligible for return or exchange.*
If your item(s) are rejected for any reason, they will be returned to your shipping address provided, along with a letter to outline the reason why we cannot offer a refund.
If your item(s) are approved for a refund, you will be credited back to your original payment method within approximately 3-5 working days, depending on your bank.
Faulty item(s) will be refunded in full, once we have received the item(s) back. This is outlined further below.
Please see the exclusions of our Returns Policy below.
At this current moment, we do not offer exchanges. However, this policy could change in the future, so please keep an eye out on our Returns Policy.
PARCEL DAMAGED IN TRANSIT
In the rare event that your parcel arrives damaged, such as there being visible damage to the products or packaging, please refuse the delivery and ask that it be returned back to us. Once we have received this parcel, we will inspect the damage and ensure that a replacement order is sent back to you right away. You may also e-mail us on firstname.lastname@example.org your order number to let us know that we’re expecting a parcel back from our couriers, so we can fast-track the process.
If you find that your item has a manufacturing fault, you are entitled to a refund up to 30 days after receiving the item(s).
Please contact us via e-mail on email@example.com with your order number and as much information as you can provide regarding the faulty item(s). Where possible, please provide us with any images of the fault, so that it can enable us to resolve the issue quickly.
Any item(s) where a fault has arisen due to customer negligence, such as, but not limited to tears from wearing the item, not following the care instructions on the garment, etc., we cannot be held responsible.
If you have also paid for a delivery service, such as Special Delivery and you do not receive it by the stated time, we may be able to provide a refund. Please send us your tracking details for proof and we will be able to refund the cost of the service. Please note that if you are unable to sign for this service, which results in a delay in the parcel, we cannot be held accountable for the delay. Additionally, if there are declared strikes to postal services, we cannot reimburse the cost of the service.