CORONAVIRUS & BREXIT UPDATE - TRADING BETWEEN THE UK AND EUROPE:
Due to the ongoing effects of Coronavirus and delays with customs clearance due to Brexit, we are doing our best to get your parcels to you as fast as possible. However, there may be some delays, which are out of our control. Please allow extra time for deliveries, as we are working extremely hard with our couriers to ensure that your parcel is delivered to you safely.
The United Kingdom has left the European Union, which means trading rules have now changed between the United Kingdom and Europe.
For our European customers, please be aware that you may be liable to pay tax and customs on your order, as a result of the post-Brexit transition. We ask that you please contact your local customs offices to seek advice if you are worried about any costs incurred to you. Unfortunately, we cannot advise any further regarding this, as every country has unique and varying tax and customs rates. There may also be additional delays with customs clearance in Europe, due to Brexit, which are out of our control.
We cannot refund any customs and taxes incurred once the parcel has been received. By confirming our terms & conditions at the checkout, you will be agreeing that you have read that any customs and taxes are liable to be paid by the customer, once the parcel has reached the destination country.
CUSTOMS & TAXES
For any deliveries orders outside of the UK, please note that you will be liable to cover the cost of ingoing customs or taxes incurred when we ship to your destination. You can check this with your local customs office for more information.
Please do not refuse the delivery. Unfortunately, any refused deliveries will incur the cost of the original delivery plus the cost of the return. Any refund made to your account will be minus the total delivery cost and the return cost of the parcel, if the parcel is refused.
Any parcels which are undelivered and therefore returned to us will have have a refund issued, minus the total delivery cost. If you wish for us to re-deliver the item, you must place an order again through our website.
We are always transparent with our customers when it comes to issues like customs and taxes. But, unfortunately due to Brexit, we have no control over the additional costs that may be incurred for shipping outside of the United Kingdom. Please factor these costs when ordering from our website, as the higher the basket value, the higher the customs and taxes incurred. These additional costs are out of our control and are down to the rules of your local customs office.
We always fill out of customs forms as accurately as possible, but human error can occur. If you believe you have been overcharged, please contact your local customs office for advice.
We always try our best to deliver your parcels to you on time at Luxe Volition. However, we cannot be held responsible for any delays that are caused by customs clearance at the destination country.
INTERNATIONAL DELIVERY SERVICE
All of our deliveries are handled by Royal Mail. We use a tracked service to ensure that you can track your parcels end-to-end to see the progress of your order through transit for a peace of mind.
The shipping is calculated at the checkout, where the price will be based on the weight of the parcel. This is the fairest way that we can ensure that you are getting the best rate for your shipping. The more items that are added to the cart, the higher the cost of shipping. We hope you can understand why we have opted for this method to calculate shipping, as a singular flat rate was not optimal.
We have made every effort to try and minimise the cost of shipping as much as possible with our courier and every order is sent tracked and insured. However, as a small business, we cannot reduce the cost any further, as sending orders untracked and uninsured means that we cannot cover the cost of orders in the rare event that they go missing in transit. We understand that due to this, the method of shipping is slightly more expensive than an untracked method. But, in order to allow international shipping on our website, it is the only choice we can currently offer.
To minimise delays, please ensure that you double-check that your shipping address is correct at the time of ordering. Unfortunately, we are unable to re-direct any orders once they have been dispatched with our courier.
Please ensure that yourself or someone you know is available to accept the parcel at your home or work address on the day of delivery. If no-one is in to accept the parcel, the courier will provide you with the details with where to collect the parcel, or to re-arrange the delivery.
Delivery time begins from the moment your order is dispatched from our premises. Your order will be processed within a 24-48 hour period between Monday to Friday. We always endeavour to get your order shipped out as soon as possible, but as we are a small team, we may take slightly longer during sale periods, public holidays and Bank Holidays.
ISLE OF MAN & CHANNEL ISLANDS
We are able to ship to the Isle of Man and the Channel Islands for the same rate as the UK shipping options. We offer Standard Delivery, however we cannot offer Next Day and Special Delivery Options. Please be aware that there may be customs clearance delays, which are out of our control. We are unable to reimburse the shipping costs for delayed parcels due to customs.
INTERNATIONAL SHIPPING OPTIONS
Countries included are:
Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.
|International Zone 1||
Countries included are:
North America (except the USA), South America, Africa, the Middle East, the Far East and South East Asia (other than Singapore and Laos).
|International Zone 2||
Countries included are:
Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti. Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa
|International Zone 3||
Countries included are:
* Working days are classed as Monday to Friday (excluding Public and Bank Holidays).
There may be certain countries that we haven't added yet, or are logistically difficult to deliver to. Please send us an enquiry regarding your country to email@example.com and we will do our best to help!
We reserve the right to cancel any orders that are difficult for us to deliver to logistically at this moment in time. This cancelled order will be refunded fully if it has been paid for. If this occurs, you will be contacted regarding the cancellation.
Luxe Volition reserves the right to merge orders and dispatch multiple orders in one order, if the orders are within the same dispatch period and the same address.
Thank you for shopping at Luxe Volition. We always try our best to ensure that you love your purchase(s). However, if you are not fully satisfied with your item(s) you have received, you may return the item(s) to us within 14 days after receiving your purchase. For item(s) returned outside of the 14 days, we reserve the right to refuse the refund and send the item(s) back to you.
The items must be in a resalable, unused condition and with the original tags attached. We reserve the right to refuse a refund on item(s), which have been worn, washed, contain an odour and are not in the original condition. We may deduct up to 20% of the original retail price if the item(s) are not in a fully resalable condition or return the item(s) back to you. There are also exclusions stated below, which cannot be returned.
- We cannot accept returns for makeup, normal jewellery, pierced jewellery, tights and headbands for hygiene reasons.
- Swimwear and underwear garments must have the hygiene seal intact, or else they cannot be returned due to health & safety.
- Items must not have their tags removed.
- Items must be in a saleable condition and must not be worn, washed, damaged in any way or contain any odours.
- Items must not be contaminated with pet hairs for health and safety reasons.
- Shoes must only be worn indoors and show no signs of wear.
- Gift cards purchased through our website.
- Products that are purchased at our pop-up events or through our online marketplaces (eBay and Depop).
For international customers, we highly recommend that you use a recorded and insured service with your local post office, which can be tracked and offers proof of postage. We cannot be held responsible for any parcels going missing, stolen or damaged in transit. Please note, we do not reimburse the cost of shipping costs.
Please mark the parcel as a return parcel for customs clearance to appropriately deal with the shipment.
Additionally, please include your returns form, so that we can assign your return parcel to the correct order. Failure to do this, may result in a delay in processing your return. If you have lost your returns form, please download another here and fill in your order details.
For further advice, email us at firstname.lastname@example.org with your order number and we are more than happy to help!