Klarna

SHOP NOW. PAY LATER IN 30 DAYS OR IN 3 EASY INSTALMENTS. INTEREST-FREE.

WE’RE EXCITED TO ANNOUNCE THAT WE HAVE PARTNERED WITH KLARNA TO BRING YOU FLEXIBLE, SAFE AND SIMPLE PAYMENT METHODS.

WHO ARE KLARNA?

KLARNA IS A SWEDISH PAYMENT SERVICE PROVIDER THAT TAKES END-TO-END RESPONSIBILITY FOR YOUR PAYMENT. KLARNA IS THE PROVIDER OF SMOOTH PAYMENTS TO MORE THAN 200,000 ONLINE STORES. OVER 85 MILLION CONSUMERS WORLDWIDE HAVE TRUSTED KLARNA TO SECURELY HANDLE THEIR PAYMENTS.

SAFE AND SECURE.

WITH KLARNA, YOU ARE ALWAYS COVERED THROUGH KLARNA'S BUYER PROTECTION POLICY. MODERN SAFEGUARDS PROTECT YOUR INFORMATION TO PREVENT UNAUTHORISED PURCHASES.

HERE’S HOW IT WORKS:

 

WHAT YOU NEED TO GET STARTED WITH KLARNA:

– A UK BANK ACCOUNT
– BE 18 YEARS OF AGE OR OLDER
– A UK RESIDENTIAL ADDRESS

HAVING ISSUES PAYING WITH KLARNA?

IF YOU’RE HAVING TROUBLE PAYING WITH KLARNA, IT MAY BE DUE TO THESE REASONS:

– YOU MAY HAVE AN OUTSTANDING PAYMENT DUE ON ANOTHER ORDER VIA KLARNA.

– KLARNA MAY HAVE REJECTED YOUR APPLICATION, SO WE WOULD RECOMMEND THAT YOU REDUCE YOUR CART VALUE, OR PAY USING ANOTHER METHOD.

– YOU MAY HAVE MISSED A COMPULSORY FIELD WHEN FILLING OUT YOUR PERSONAL DETAILS, E.G. YOUR DATE OF BIRTH. 

IF YOU HAVE ANY ISSUES WITH PAYING WITH KLARNA, PLEASE CONTACT THEIR CUSTOMER SERVICE FOR MORE INFORMATION. KLARNA ARE AN INDEPENDENT PAYMENT COMPANY AND WE DO NOT HAVE ANY INFLUENCE OVER WHETHER APPLICATIONS ARE ACCEPTED OR NOT.

WHY HAVE I NOT BEEN OFFERED PAY LATER IN 30 DAYS OR PAY LATER IN 3 INSTALMENTS?

PAY LATER IN 30 DAYS OR PAY LATER IN 3 INTEREST-FREE INSTALMENTS ARE PROMOTED WIDELY ON OUR WEBSITE. HOWEVER, IT IS NOT ALWAYS UNIVERSALLY AVAILABLE. BOTH METHODS ARE AUTOMATICALLY GENERATED BY ALGORITHMS THAT ARE DEPENDENT ON A NUMBER OF FACTORS, SUCH AS PERSONAL DETAILS, CARDHOLDER DETAILS, BASKET VALUE, THE ONLINE STORE, PREVIOUS ORDER HISTORY WITH KLARNA AND ITEM AVAILABILITY.

PLEASE CONTACT KLARNA FOR FURTHER INFORMATION.

WHAT ARE AUTOMATIC PAYMENTS?

PAYMENTS ARE AUTOMATICALLY COLLECTED FROM THE DEBIT OR CREDIT CARD THAT YOU ENTERED AT THE CHECKOUT AFTER 30 DAYS (PAY LATER IN 30 DAYS), OR EVERY 30 DAYS FOR THREE MONTHS (PAY LATER IN 3 INSTALMENTS). ALL SCHEDULED DUE DATES WILL BE E-MAILED TO YOU VIA KLARNA PRIOR TO PAYMENTS BEING TAKEN. YOU CAN CHECK YOUR DUE DATES HERE.

IF KLARNA ARE UNABLE TO COLLECT PAYMENT ON THE SCHEDULED DUE DATE, KLARNA WILL MAKE AN ATTEMPT TO AUTOMATICALLY COLLECT THE PAYMENT TWO DAYS LATER. SHOULD THIS PAYMENT ALSO FAIL, KLARNA WILL ISSUE A STATEMENT FOR THE FULL OUTSTANDING ORDER, WHICH WILL BE PAYABLE 15-DAYS LATER. KLARNA WILL NOTIFY YOU TWO DAYS PRIOR TO ATTEMPTING TO COLLECT THE PAYMENT. 

CAN I PAY BEFORE THE DUE DATE?

YES, JUST GO TO THE KLARNA APP OR LOG ONTO KLARNA.COM/UK AND PAY OFF EARLY.

*NON-PAYMENTS MAY AFFECT YOUR CREDIT SCORE.

 

WHAT IF I WANT TO RETURN MY ORDER?

YOU ONLY PAY FOR WHAT YOU KEEP. IF YOU DECIDE TO PARTIALLY OR FULLY RETURN YOUR ORDER, KLARNA WILL ISSUE YOU WITH A NEW STATEMENT, AS SOON AS YOUR RETURN HAS BEEN PROCESSED BY OUR RETURNS DEPARTMENT. IF THERE ARE ANY DELAYS WITH REGISTERING YOUR RETURN, KLARNA WILL ISSUE A NEW PAYMENT DATE FOR THE REMAINDER OF THE ITEMS YOU DECIDED TO KEEP. ALL YOU HAVE TO DO IS SIT BACK AND RELAX UNTIL YOUR NEXT PAYMENT DUE DATE. KLARNA WILL SEND YOU AN E-MAIL NOTIFICATION TO REMIND YOU.

ANY REFUNDS WILL BE ISSUED BACK TO THE DEBIT OR CREDIT CARD WHICH WAS ORIGINALLY ENTERED AT CHECKOUT.

IF YOU NEED ANY FURTHER INFORMATION ABOUT KLARNA, CLICK HERE.

 

I CANCELLED MY ORDER. HOW LONG DOES IT TAKE TO GET A REFUND?

AS SOON AS WE HAVE REGISTERED YOUR CANCELLATION OR YOUR RETURN, THE REFUND WILL BE PROCESSED WITHIN 5-7 WORKING DAYS.

 

WILL USING KLARNA AFFECT MY CREDIT SCORE?

NO, USING KLARNA WILL NOT AFFECT YOUR CREDIT SCORE, AS NO CREDIT CHECKS ARE NECESSARY. HOWEVER, YOUR CREDIT SCORE MAY BE AFFECTED IF THERE IS A FAILURE TO MAKE YOUR PAYMENT BY THE FINAL DUE DATE SENT BY KLARNA.

 

HOW CAN I FIND OUT MORE ABOUT KLARNA?

YOU CAN FIND OUT MORE ABOUT KLARNA VIA THEIR SUPPORT PAGE, OR BY DOWNLOADING THEIR APP.