Clearpay

SHOP NOW. ENJOY NOW. PAY LATER.

We’ve partnered with Clearpay to offer simple and affordable instalment plans. You can now pay for your purchases over four automatic instalments, interest-free.

ALL YOU NEED TO APPLY IS:

A UK DEBIT OR CREDIT CARD.

TO BE OVER 18 YEARS OLD.

TO BE A UK RESIDENT.

LATE FEES AND ADDITIONAL ELIGIBILITY CRITERIA APPLY. FOR COMPLETE TERMS, VISIT CLEARPAY.CO.UK/TERMS/.

 

WHAT IS CLEARPAY?

CLEARPAY IS A PAYMENT SERVICE, WHICH ALLOW OUR CUSTOMERS TO MAKE PAYMENTS SIMPLE AND INSTANTLY AND PAY IN 4 AUTOMATIC INSTALMENTS, INTEREST-FREE. YOU CHOOSE HOW MUCH YOU WANT TO PAY UPFRONT AND THE REMAINING PAYMENT IS SPLIT OVER 3 INSTALMENTS MADE EVERY 2 WEEKS.

 

CAN I USE CLEARPAY IF I’M AN INTERNATIONAL CUSTOMER?

UNFORTUNATELY, CLEARPAY IS ONLY AVAILABLE TO CUSTOMERS WITH A UK BILLING ADDRESS. CUSTOMERS WITH AN INTERNATIONAL BILLING ADDRESS WILL BE UNABLE TO CREATE AN ACCOUNT WITH CLEARPAY.

 

HOW DOES CLEARPAY’S PAYMENT SCHEDULE WORK?

IF YOU’RE USING CLEARPAY, YOU HAVE TO MAKE YOUR FIRST PAYMENT AT THE TIME OF PURCHASE. THE REMAINING THREE INSTALMENTS ARE DEDUCTED EVERY 2 WEEKS AUTOMATICALLY FROM YOUR CHOSEN PAYMENT METHOD.

IF YOU’D LIKE TO MAKE ADDITIONAL UNSCHEDULED PAYMENTS BEFORE THE DUE DATE, YOU MAY LONG ONTO CLEARPAY TO MAKE YOUR PAYMENTS EARLY. CLEARPAY WILL THEN ADJUST THE AMOUNT OWED ACCORDING TO THE AMOUNT PAID.

YOU MAY ACCESS YOU CLEARPAY ACCOUNT AT ANY TIME TO VIEW YOUR PAYMENT SCHEDULE, OR MAKE A PAYMENTS BEFORE YOUR NEXT DUE DATE.

 

WHAT IS I CAN’T PAY MY CLEARPAY INSTALMENT?

A £6 LATE PAYMENT FEE WILL BE CHARGED TO YOUR ACCOUNT IF FUNDS ARE NOT AVAILABLE WHEN THE AUTOMATIC PAYMENT IS DUE. AN ADDITIONAL £6 LATE FEE WILL BE CHARGED IF THE MISSED PAYMENT IS NOT MADE WITHIN 7-DAYS. LATE FEES WILL NOT EXCEED 25% OF THE TOTAL ORDER.

FOR FURTHER INFORMATION ON THE CLEARPAY PAYMENT PURCHASE AGREEMENT, PLEASE CLICK HERE.

 

WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY TO  MAKE A PAYMENT?

ORDERS MADE VIA CLEARPAY WILL STILL BE DELIVERED WITHIN OUR USUAL STANDARD DELIVERY TIMEFRAMES. YOU CAN VISIT OUR SHIPPING PAGE FOR MORE DETAILS.

 

IS THERE A SPENDING LIMITATION ON CLEARPAY?

 NO, THERE IS NO LIMIT TO USE CLEARPAY ON OUR WEBSITE.

 

HOW DO I RETURN ITEMS PURCHASED WITH CLEARPAY?

YOU FOLLOW THE SAME STANDARD RETURN PROCEDURE THAT YOU WOULD WITH ANY OTHER PAYMENT METHOD ON OUR WEBSITE.

USE OUR DEDICATED ONLINE RETURNS PORTAL TO GENERATE A RETURNS LABEL. PLEASE NOTE THAT A FLAT RATE OF £2.50 WILL BE DEDUCTED FROM YOUR REFUND, AS A HANDLING CHARGE PER ORDER.

REFUNDS WILL BE MADE FROM LUXE VOLITION TO CLEARPAY.

WE CANNOT PROVIDE EXCHANGES OR CASH REFUNDS.

AS SOON AS WE HAVE PROCESSED YOUR RETURN, IT WILL APPEAR IN YOUR CLEARPAY ACCOUNT.

 

HOW CAN I FIND OUT MORE INFORMATION ABOUT CLEARPAY?

YOU CAN FIND THE PRIVACY POLICY FOR CLEARPAY HERE. YOU CAN ACCESS CLEARPAY’S FAQS HERE.